How can I cancel my trip?
At the moment, epico has special booking and cancellation policy in place due to COVID-19 situation. We do not take any money from our client before just 30 days before the trip to ensure that the trip is feasible. In case you have no paid yet and you know you cannot travel, then send us a note as soon as possible and we will either cancel you pre-booking or hero you choose another tour or tour dates.
In case you have paid for the tour but you cannot travel due to any COVID-19 restrictions or issues arising from the pandemic, we will cancel the trip and give your money back.
In case you want to cancel for personal reasons unrelated to COVID-19 pandemic less then 30 days before the departure but more than 14 days, we will move your trip to a later date or give you a voucher.
In case you want to cancel for personal reasons unrelated to COVID-19 pandemic in less than 14 days before the departure, we will move your trip if that’s feasible or give you a voucher for 50% of the tours value.
To cancel your trip, please send us an email to [email protected]